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Manager, Business Systems in Global Medical Affairs (m/f)

Date: Jun 7, 2022

Location: Zagreb, HR, 10000

Company: Teva Pharmaceuticals

Who are we?


Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas.  We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

Job Description


This position will be required to interact directly with internal and external stakeholders in order to ensure oversight of system operations, maintenance, releases, testing, data entry and other system activities as needed.


Essential Duties & Responsibilities:


Serve as Business Owner for internal clinical trial management system used by Global Medical Affairs (GMA):
•    Responsible for the development and implementation of the business requirements within the system in collaboration with all identified stakeholders – X6 releases per year
•    Develop UAT scripts
•    UAT execution and validation
•    Ensure training for new users, internal and external 
•    Develop and track appropriate KPIs to ensure system meets expected requirements and monitor progress
•    Interact  with Regional SMEs to understand pain points with system functionality, support business questions, communicate and work with the IT teams on system fixes to address issues
•    Support report and dashboard development and adjustments 
•    Support the BI tool  design, development and implementation in collaboration with IT and all identified stakeholders
•    Ensure smooth operation of the systems internal interfaces and vendors with high responsiveness and short time to issue resolution


Process support:
•    Study creation in study tracking tool
•    Study maintenance
•    User administration – data entry such as contacts, creation, ORGs, etc.
•    ISS module – support the process from investigator requests, user access review and approval
•    Update/review relevant system work instructions/SOPs and other applicable documentation and training as related to system processes, procedural documents and continuous process improvements


Support Business Owner on routine releases for other Global Medical systems including but not limited to 
•    Development of UAT scripts, testing and validation
•    Lead system trainings as needed
•    Interact with SMEs to understand pain points with system functionality, communicate and work with the vendor on system fixes to address issues
•    Ensure smooth operation of the systems internal interfaces and IT with high responsiveness and short time to issue resolution



•    Bachelor’s degree in MIS (Management Information Systems), computer science, healthcare/bio-informatics or similar area
•    3 years of demonstrated experience in supporting and managing technology systems of clinical trials
•    Experience with writing and executing UAT scripts, processes, and implementation of requirements
•    Strong interpersonal skills with experience in project management, organization and tools
•    Experience in working in a complex global environment
•    Experience working with Veeva platforms is a significant advantage
•    At least 2 years in a research, clinical or healthcare setting is an advantage 
•    Ability to work with global interfaces is an advantage
•    Knowledge of digital and technology topics and trends
•    Technical orientation to systems
•    Pharmaceutical experience including understanding of Medical Affairs including clinical trials (e.g. ISS, CR, Secondary Data Collections, PASS, NIS, Registries)

Already Working @TEVA?


If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment


Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.