Lead IT Business Process Analyst
Date:
Dec 23, 2025
Location:
Zagreb, Croatia, 10000
Company:
Teva Pharmaceuticals
Job Id:
65133
Who we are
Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.
The opportunity
We're looking for a Lead IT Business Process Analyst to play a key role in supporting the local R&D laboratory computerized systems in Zagreb.
How you’ll spend your day
- Support implementation of new solutions, testing, management, troubleshooting, and administration of new and existing systems within the pharmaceutical laboratory environment, which include but are not limited to Chromatography Data Systems such as Empower, OpenLab CDS, MassHunter, ChemStation, etc.
- Support delivery of IT services and coordinate with local, regional, and global resources on the status of projects, services, and support efforts
- Collaborate with laboratory business staff, IT colleagues, and other stakeholders to support existing processes and technologies
- Identify customer requirements and assess impacts on the delivery of applications and other IT functions
- Be involved in the implementation of new releases, upgrades, and changes in accordance with Computer Systems Validation (CSV) standards
- Perform day-to-day system administration, maintenance, and operational tasks for the lab systems, and ensure appropriate service levels are developed and monitored
- Perform PC/system specification configuration according to vendor requirements; work with IT Operations for PC lab builds, user group assignment and management, data backup setup and control, test data backup and restore, IQ/OQ test execution, and documentation
- Liaise with IT operational support teams for peripheral equipment such as servers, desktops, printers, and storage devices
- Support tasks and deliverables related to Software Development Life Cycle (SDLC) phases for laboratory computer systems
- Ensure that system implementations comply with relevant FDA 21 CFR Part 11, GxP guidelines, as well as internal policies and processes
- Ensure compliance with data integrity requirements and remediation activities for laboratory systems
- Remotely support other Teva sites across multiple zones as needed
Your experience and qualifications
- Degree qualified - preferably in Computer Science, Information Systems Management, Computer Engineering, Electrical Engineering, Life Sciences or a related field
- Experience working in a highly regulated pharmaceutical laboratory environment is an advantage
- Knowledge and experience of cGMP and its implementation to laboratory instrumentation and laboratory processes is an advantage
- Experience in providing face-to-face and remote end-user support
- Excellent verbal and written English communication skills
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
