Lead IT Business Process Analyst

Date: Feb 19, 2026

Location:

Zagreb, Croatia, 10000

Company: Teva Pharmaceuticals

Job Id: 65133

We are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

The opportunity

We're looking for a Lead IT Business Process Analyst to play a key role in supporting the local R&D laboratory computerized systems in Zagreb.

How you’ll spend your day

Support implementation of new solutions, testing, management, troubleshooting, and administration of new and existing systems within the pharmaceutical laboratory environment, which include but are not limited to Chromatography Data Systems such as Empower, OpenLab CDS, MassHunter, ChemStation, etc.
Support delivery of IT services and coordinate with local, regional, and global resources on the status of projects, services, and support efforts
Collaborate with laboratory business staff, IT colleagues, and other stakeholders to support existing processes and technologies
Identify customer requirements and assess impacts on the delivery of applications and other IT functions
Be involved in the implementation of new releases, upgrades, and changes in accordance with Computer Systems Validation (CSV) standards
Perform day-to-day system administration, maintenance, and operational tasks for the lab systems, and ensure appropriate service levels are developed and monitored
Perform PC/system specification configuration according to vendor requirements; work with IT Operations for PC lab builds, user group assignment and management, data backup setup and control, test data backup and restore, IQ/OQ test execution, and documentation
Liaise with IT operational support teams for peripheral equipment such as servers, desktops, printers, and storage devices
Support tasks and deliverables related to Software Development Life Cycle (SDLC) phases for laboratory computer systems
Ensure that system implementations comply with relevant FDA 21 CFR Part 11, GxP guidelines, as well as internal policies and processes
Ensure compliance with data integrity requirements and remediation activities for laboratory systems
Remotely support other Teva sites across multiple zones as needed

Your experience and qualifications

Degree qualified - preferably in Computer Science, Information Systems Management, Computer Engineering, Electrical Engineering, Life Sciences or a related field
Experience working in a highly regulated pharmaceutical laboratory environment is an advantage
Knowledge and experience of cGMP and its implementation to laboratory instrumentation and laboratory processes is an advantage
Experience in providing face-to-face and remote end-user support
Excellent verbal and written English communication skills

How We’ll Take Care of You 

At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community. 

When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.