Collections Admin III
Weston, United States, Florida, 33331
Who we are
Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.
Established in 1992, Anda Inc. is an independent wholly owned subsidiary of Teva Pharmaceutical Industries Ltd., and is one of the leading pharmaceutical distributors within the United States, Puerto Rico and the U.S. Virgin Islands. We provide distribution services to customers that span across all trade classes within the healthcare supply chain. Our portfolio of products includes generic, brand and specialty pharmaceuticals, injectables, vaccines/biologicals, diagnostic tests, medical & surgical supplies, OTC products, vitamins & nutritional supplements as well as Rx and OTC pet medications. At Anda we are committed to provide our customers with the reliable and trusted service needed to support their businesses and most importantly, the needs of their patients. Our team operates with an unmatched sense of urgency and we pride ourselves in our willingness and ability to do what it takes to get our customers what they need, when they need it.
The opportunity
The position is responsible for The Senior Collection Associate, who will make outbound calls to customers to resolve balances deemed past due by the Accounts Receivable (AR) system. The AR System will manage customers' accounts according to defined Strategies. The Senior Collector will use the experience to identify customer's needs and provide solutions.
How you’ll spend your day
All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.
• Responsible for the follow-up and timely completion of the following action item according to the Strategy under which the account is managed.
• Manage a Collection Portfolio of 3,000 + Accounts across Doctors and Pharmacies.
• Responsible for contacting assigned accounts for payments using the various methods defined by the Strategy under which the account is managed; communicate with accounts using system notifications.
• Responsible for proper documentation in the AR system.
• Must be able to analyze customer payment trends and make suggestions to mitigate account balances. Must have the ability to quickly review account history, payment, and credit information to articulate a resolution.
• Resolves payment delay issues, deductions, and cash application issues that the customer has communicated to the Company, which either prevents payment or will result in a deduction.
• Provides customer communication via telephone, computer, and written correspondence regarding account status and obtains payments or develops resolution plans up to and including payment.
• Supports inter-departmental initiatives to ensure goals are met and make suggestions to improve collections effectiveness.
• Process customer payments and provide customer documentation as needed.
• Perform functions within established guidelines and release orders.
• Performs related duties as assigned.
Your experience and qualifications
Any equivalent combination of education, training, and experience that fulfills the position's requirements will be considered.
Education/Certification/Experience:
· HS Diploma Required, Associate’s degree Preferred
· Minimum of Five (5) years of business-to-business collections experience
Skills/Knowledge/Abilities:
Knowledge of:
• Business English usage, spelling, grammar, and punctuation.
• Business and personal computer hardware and software applications.
• Experience with customer portals, i.e., Retail Link Costco
• Collections with a high-volume transaction company.
• Must be proficient with Windows and Excel.
Skills in:
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with others.
• Provide excellent customer service to both internal and external customers.
• Possess analytical and problem-solving abilities with attention to detail.
• Excellent interpersonal skills, including verbal and written communication (several positions require Bilingual English/Spanish).
• Work independently to achieve desired results and achieve goals.
• Work flexible shifts as required and occasional weekends.
Enjoy a more rewarding choice
We offer a competitive benefits package, including:
• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, 13 paid Holidays and 3 paid floating holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment
