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IT Business Process Analyst

Date: Nov 25, 2021

Location: Waterford, IE, X91

Company: Teva Pharmaceuticals

Who Are We?

We touch the lives of over 200 million patients every day, and billions every year. After all, everyone needs healthcare or medication at some point. Yet until today, you may not have heard of us.

We're Teva, a global pharmaceutical company, committed to increasing access to high-quality healthcare to patients around the world.

We would like to invite applications for the role of IT Business Process Analyst at our site in Waterford on a Full Time, Permanent Basis to support the operations and quality functions.

A Day in the Life of our IT Business Process Analyst

  • Support implementation of new solutions, testing, management, troubleshooting, and administration of new and existing systems within Generics and Specialty areas of a Pharmaceutical laboratory environment which include but not limited to Chromatography Data Systems such as Empower, MassHunter, Unifi (Vion IMS Q-TOF), etc.
  • Support delivery of IT services and coordination with local, regional and global resources on the status of projects, service and support efforts.
  • Collaborate with laboratory business, staff, IT colleagues, and other stakeholders to support existing processes and technologies.  Identify customer requirements; assess impacts to the delivery of applications and other IT functions.
  • Involved in implementation of new releases, upgrades and changes in accordance with Computer Systems Validation (CSV) standards.
  • Perform day-to-day system administration, maintenance & operational tasks for the Lab systems and ensures appropriate service levels are developed and monitored.
  • Perform PC/System specification configuration according to vendor requirements, works with IT Operations (ITO) for PC lab build, user group assignment and management, data backup setup and control, test data backup and restore, IQ/OQ test execution and documentation.
  • Liaison with IT operational support teams for the peripheral equipment, such as servers, desktops, printers and storage devices.
  • Support with tasks and deliverables related to Software Development Life Cycle (SDLC) phases for laboratory computer systems.  Ensures that system implementations are in keeping with the relevant FDA / 21 CFR Part 11, GxP guidelines as well as internal policies and processes.
  • Ensure compliance with Data Integrity requirements and remediation activities for Laboratory systems.
  • Remotely support other Teva sites across multiple zones as needed.

Who we are looking for

Are you….

  • Educated to Degree Level preferably in Computer Science, Information Systems Management, Computer Engineering, Electrical Engineering, Life Sciences or a related field

Do you have….

  • Experience working in a highly regulated environment within the pharmaceutical laboratory environment
  • Knowledge and experience of cGMP and its implementation to laboratory instrumentation and laboratory processes
  • Experience in providing face-to-face and remote end user support to laboratory users and applications in a highly regulated environment within the Pharmaceutical Industry.
  • Excellent verbal and written English communication skills.

Teva’s Equal Employment Opportunity Commitment

.At Teva, we pride ourselves on being a company where we can all thrive, and where everyone feels comfortable being their true self.Diversity and inclusion sits at the heart of everything we do. By valuing difference, we can be a better employer for our colleagues, and provide a better service for our customers and patients. That’s why we’re constantly looking for ways in which we can learn from each other, embrace what makes us unique and contribute to a fairer society free from discrimination and prejudice