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IT Operations Manager

Date: May 13, 2019

Location: Waterford, IE, X91

Company: Teva Pharmaceuticals

Company Info

Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas.  We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

Job Description

We would like to invite applications for the role of IT Operations Manager based at our site in Waterford. As IT Operations Manager you will be responsible to deliver local I.T infrastructure service support to sites located in Ireland (Waterford, Dublin (Swords and Baldoyle), also provide adhoc support to additional sites located in UK from time to time.
Key individual will align closely with Global Infrastructure services teams, TGO/R&D/Commercial I.T personnel along with local key stakeholders in the business.
In addition to providing local support to I.T Infrastructure, individual will project manage key local infrastructure projects and will work closely with European I.T Operations Lead.

Key Responsibilities:

  • To be local Technical lead for I.T infrastructure
  • Perform the role of technical lead on IT Infrastructure projects in IE
  • Assist in qualification local I.T infrastructure services, review and contribute to local SOP revisions and responsible for local Infrastructure change Control processes
  • Be focal point of contact between Teva (IE, Global) and external service providers.
  • Take ownership for the resolution of local I.T infrastructure technical issues along with support from Global Infrastructure Services team escalated by Global Ops, external service providers and internal customers
  • Work closely with both I.T TGO, R&D, Commercial organisation.
  • Ensure Network and Server infrastructure complies with necessary internal and external procedures and standards.
  • In conjunction with Global Infrastructure Services team and third party vendors, ensure Network and Server infrastructure is maintained and meets uptime and availability SLAs.
  • Coordinate local I.T infrastructure activities with business and Global teams
  • With the NWE I.T Operations lead, plan local budget for infrastructure projects and external services.
  • Build good working relationships with internal customers and internal/external service providers.
  • Facilitate supplier and customer project review meetings.
  • Escalate service or project issues internally and with external providers to ensure schedules and customer satisfaction is maintained.
  • Willing to work Out of hrs as required to deal with High Priority Infrastructure issues
  • Support IT projects and initiatives to meet the agreed business goals in compliance with relevant methodologies and quality standards, including delivery of infrastructure elements and effective handover to support.
  • Evaluation of new technology opportunities



  • Bachelor’s Degree preferably in Computer Science, Information Systems Management, Computer Engineering, or equivalent combination of relevant education and experience.
  • Proven experience working in a highly regulated environment within the Pharmaceutical Industry would be an advantage
  • Extensive experience working in an IT technical capacity or related IT infrastructure services role.
  • Problem-solving skills – this role also requires excellent problem-solving skills, especially when it comes to directly addressing user issues with software, hardware, and servers
  • Experience of managing suppliers in outsourcing contracts.
  • Experience in drafting qualification documents is required.
  • Successful experience working in a team environment and with multi-disciplinary and global teams.


  • Technical understanding of IT infrastructure landscape – Cisco LAN, VMWARE, Storage Area Networks, Citrix, Windows Server O/S etc...
  • Good understanding of I.T infrastructure landscape & standards.
  • Strong compliance and quality mind, with ability to mirror technical knowledge, and science.

Skills and competencies:

  • Logical, methodical and structured approach
  • Results orientation, deadline driven
  • Effective time management
  • Ability to prioritise
  • Service focus
  • Team work
  • Attention to detail
  • Communication skills.
  • Excellent customer service skills.
  • Excellent Organizational Skills.
  • Strong problem-solving skills.
  • Willingness to travel.


Information Technology

Sub Function

IT Operations

Reports To

In process of validation

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.