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IT On-Site Support Specialist

Date: Nov 19, 2021

Location: Troyan, BG, 5600

Company: Teva Pharmaceuticals

Company Info


Teva Pharmaceutical Industries Ltd. (NYSE and TASE: TEVA) is a global leader in generic medicines, with innovative treatments in select areas, including CNS, pain and respiratory. We deliver high-quality generic products and medicines in nearly every therapeutic area to address unmet patient needs. We have an established presence in generics, specialty, OTC and API, building on more than a century-old legacy, with a fully integrated R&D function, strong operational base and global infrastructure and scale. We strive to act in a socially and environmentally responsible way. Headquartered in Israel, with production and research facilities around the globe, we employ 40,000 professionals, committed to improving the lives of millions of patients. Learn more at www.tevapharm.com.


In  August 2016 Actavis has been acquired by Teva Pharmaceutical. In Bulgaria we are the largest employer in the pharmaceutical industry with near 1700 employees in the two manufacturing plants (Dupnitsa and Troyan); sales and marketing organization and in a number of global corporate functions based in our country. As a Teva company, in October 2020 Actavis has started the process of re-branding and anticipating the Teva brand.


We are looking for motivated candidate for the position of IT On-Site Support Specialist, who will work on IT projects, support and maintain our infrastructure and end users. This position will be based in Troyan.

Main responsibilities


•    Manages and identifies the prioritization and resolution of basic IT problem tickets
•    Responds to the help desk calls and emails
•    Determines source of computer problems (hardware, software, user access, etc.) and makes corrections as needed
•    Provides desktop support to all staff either in person or via phone/MS Teams, including set-up, overview and training for new employees
•    Provides support on all laptops, desktops, software and/or network problems (wireless, printing, etc.)
•    Installs and configures local and network based printers.
•    Maintains an accurate inventory of all desktops, laptops, and other equipment as necessary
•    Actively works on projects with IT Operations Team and all other organizational units
•    Ensures proper documentation

Main requirements


•    High school diploma is required. Bachelor’s degree is preferred
•    Relevant experience in IT support
•    Good computer literacy skills in Microsoft Operating Systems, Windows Operating Systems including Windows Server, MS Exchange, Office products, networking principles and PC hardware, DHCP and DNS, Active Directory, Storages and backups 
•    Knowledge of Internet protocols including TCP/IP and related protocols in a switched Ethernet environment
•    Knowledge and skills for working with databases
•    Knowledge of (and ability to work with) Enterprise level workstation imaging techniques and tools used to deploy workstations
•    Working knowledge of AV devices, mobile platforms, Apple iOS and Android
•    Excellent communication and team work skills
•    Excellent organizational skills and ability to effectively prioritize tasks
•    Enthusiasm, resilience, responsibility and a positive attitude
•    Working level of English- both written and verbal

We Offer


•    Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
•    Competitive remuneration bound with performance
•    Additional healthcare insurance
•    Opportunities for development


If this sounds like the right opportunity for you, send us your CV in English. 

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

For additional questions, please contact us at TevaBGCareers@tevapharm.com.

Already Working @TEVA?


If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.


Teva’s Equal Employment Opportunity Commitment


Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.