Director, Customer Sales & Operations

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The Director, Customer & Sales Operations at Teva Canada will oversee Customer Planning, Customer Service, and Sales Effectiveness for Teva’s generic portfolio. Reporting to the Senior Director, Customer & Gx Sales Engagement the ideal candidate will develop and ensure effective execution of the annual sales operations plan and programs as per Teva Canada strategies and priorities.  This leader will oversee teams that are working in close collaboration with key functions such as sales, supply chain, marketing, and finance. 

How you’ll spend your day

Customer Planning & Service:

• Develop and execute high quality customer service plans
• Monitor customer inventory and make necessary adjustments
• Collaborate and influence logistics and Global Operations to ensure timely order delivery
• Collaborate with cross-functional teams to address corporate and retail customer issues, launches and adoption
• Ensure priorities are established and communicated with the supply chain team in the development and implementation of high-quality product forecasts using market data and product knowledge
• Collaborate with supply chain to establish healthy inventory levels and assist in resolving product write-offs, excess and supply chain issues
• Provide timely business intelligence and recommendations for sales opportunities and product supply
• Develop allocation plans to balance inventory and demand
• Lead quarterly and yearly strategy execution
   

Salesforce Effectiveness:

• Prepare and review sales team forecasts and collaborate with relevant teams to create sales budgets
• Define product performance / territory reports and monitor results against strategic KPIs
• Deliver key sales information to stakeholders
• Develop, implement and monitor salesforce effectiveness programs and tools in collaboration with the sales leadership team
• Develop training programs and train Generics sales representatives on customer sales and profitability tools
• Analyze product profitability and recommend effective product mixes for all territories
• Develop, maintain and implement customer and product segmentation tools to drive and incentivize profitable growth

Your experience and qualifications

• Bachelor’s degree (MBA preferred).
• Strong ability to lead a dynamic team and manage employees (ideally 5+ years of proven leadership experience) 
• 8+ years in commercial operations, focusing on sales support, supply, demand planning, customer service and/or market data analysis
• Strong knowledge of business analytics in the pharmaceutical industry
• Experience in generic pharmaceuticals is preferred
• Proficiency in Word, Excel, PowerPoint, Outlook
• Ability to handle ambiguous problems and influence others
• Strong multi-tasking, problem-solving, and time management skills
• Leadership, analytical, and communication skills
• Ability to convert strategy into operational plans
• French is an asset 
• Travel Requirements: 10-15%

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.