Senior Customer Service Specialist (Temporary position)

We are TEVA

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

The opportunity

Currently we are looking for а qualified and motivated candidate for the role of experienced Senior Customer Service Specialist, part of the Supply Chain department based in Sofia.

How you’ll spend your day

•    Is main point of contact with site’s customers
•    Take ownership of customers’ issues and follow problems through to resolution
•    Manage large number of emails
•    Have strong focus on building customer service experience, create engaged customers and facilitate continuous improvement of Service KPIs
•    Have strong understanding of site-managed inventory (SMI), make to stock (MTS) and make to order (MTO) replenishment models
•    Monitor stock-outs and projected stock-outs and take actions for timely resolution
•    Collaborate closely with supply planning team and take actions to mitigate out-of-stocks as well as excess inventory and/or write offs
•    Collaborate with customers to ensure the right stock levels are maintained on the markets considering new product launches and/or upcoming promotions
•    Collaborate with customers to ensure import and export licenses are available on time 

Your experience and qualifications

•    Bachelor degree in Logistics, Supply chain, Business or related field 
•    Proven experience in customer service or relevant experience in sales or telemarketing 
•    Strong customer-centric mindset
•    Excellent communication skills
•    Proficiency in English

How We’ll Take Care of You 

•    Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
•    Competitive remuneration bound with performance
•    Additional healthcare insurance
•    Transportation allowance and additional flexible benefits
•    Flexible working hours and option to work from home as per the company policy
•    Opportunity for development 

Make a difference with Teva Pharmaceuticals

All personal data is protected by law and will be treated in confidence. Only short-listed candidates will be contacted.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:  Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.