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Monitoring and Automation Professional

Date: Nov 18, 2022

Location: Sofia, BG, 1407

Company: Teva Pharmaceuticals

Company Info


Teva Pharmaceutical Industries Ltd. (NYSE and TASE: TEVA) is a global leader in generic medicines, with innovative treatments in select areas, including CNS, pain and respiratory. We deliver high-quality generic products and medicines in nearly every therapeutic area to address unmet patient needs. We have an established presence in generics, specialty, OTC and API, building on more than a century-old legacy, with a fully integrated R&D function, strong operational base and global infrastructure and scale. We strive to act in a socially and environmentally responsible way. Headquartered in Israel, with production and research facilities around the globe, we employ 40,000 professionals, committed to improving the lives of millions of patients. Learn more at


In August 2016 Actavis has been acquired by Teva Pharmaceutical. In Bulgaria we are the largest employer in the pharmaceutical industry with near 1700 employees in the two manufacturing plants (Dupnitsa and Troyan); sales and marketing organization and in a number of global corporate functions based in our country. 


We are looking for qualified and motivated candidates for the role of Monitoring and Automation Professional, based in Sofia.

About the position


The Monitoring and Automation Professional will join the team of monitoring professionals who are responsible for the daily operational support for the Micro Focus suite of products. This role will be responsible for handling monitoring & automation service requests and incidents, diagnosing and troublehooting problems and proactively reviewing system stability and availability. In addition, the team members will be asked to join projects for upgrades, maintenance and other related activities as required.

Main responsibilities:


•    Provide level 1-2 support for monitoring and\or automation services and requests. 
•    Maintenance and configuration of the Micro Focus suite (formerly HP Enterprise).
•    Proactively monitor and ensure performance and availability.
•    Respond to incidents and take ownership of the tickets and work through to resolution.
•    Open problem ticket with device vendors and service providers and ensure timely resolution.
•    Perform configuration changes and maintenance activities.
•    Recommend and perform system upgrades and patching
•    Represent changes in CAB meetings.
•    Familiar with IT Service Mangement (ITSM) processes.
•    Follow Teva policies, proedures and GxP methodologies.
•    Participate in 24x7 on-call rotation as required

Main requirements:


•    Bachelor in Computer Science, Information Technology, or equivalent experience or certification.
•    Strong understanding of networks, firewalls, DNS, etc.
•    Minimum 5 years of experience in large environment monitoring
•    Basic understanding in ITIL Configuration Management – advantage
•    Scripting languages: Powershell, Perl, Java – advantage.
•    Global enterprise experience preferred
•    Hands on experience with one or more of the Micro Focus monitoring products: NNMI, Sitescope
•    Operations Orchestrator (OO), OMi and Operation Bridge components (e.g. OBM, OBA), OMi / OBM event correlation, BSM / APM (user experience), uCMDB (e.g. Implementing / Administration Discoveries, Enrichments, Reporting based on TQL, Interfaces and Knowledge uCMDB UDM Core CI Model)
•    Experience in deploying and integrating Micro Focus products
•    Scripting skills in one or more languages (e.g. Python, PowerShell, Groovy, etc.)
•    Ability to work under pressure and manage stressful situations.
•    Ability to develop good professional working relationships with IT colleagues.
•    Clear and confident communication skills.
•    Self-motivated and capable of prioritizing and managing workload.
•    Fluent English – reading, writing, speaking

We offer:


•    Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
•    Competitive remuneration bound with performance
•    Additional healthcare insurance
•    Transportation allowance
•    Flexible working hours and option to work from home as per the company policy
•    Opportunity for development


If this sounds like the right opportunity for you, send us your CV in English.
Please, kindly note that only shortlisted applicants will be contacted.  All personal data is protected by law and will be treated in confidence.


Information Technology

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Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.