Complaint Officer

We are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

The opportunity

We are looking for qualified and motivated candidate for the role of Complaint Officer based in Sofia.

How you’ll spend your day

• Receive information regarding product quality complaints from complaint intake sites.
• Assess the criticality of complaints and ensure timely handling of high-priority cases, including potential Health Authority notifications or product recalls.
• Support product- and defect-specific triage and assign responsibility for investigations.
• Organize and coordinate complaint sample management efficiently.
• Notify third-party suppliers/manufacturers, request formal investigation reports with root cause analysis and CAPAs, and maintain all related correspondence.
• Review and evaluate reports from suppliers to ensure thorough investigations.
• Track complaints to ensure resolution within the required timelines.
• Complete complaint investigation records in the approved electronic system, attaching all relevant supporting documents.
• Perform lot-level and periodic product trend analyses and initiate investigations when trends are detected.
• Provide monthly complaint management reports and data to support quality forums, KPIs reporting, supplier performance reviews, PSUR, and Management Review report preparation.
• Maintain Regional Quality SOPs and standard investigation reports in line with Teva Corporate Policies and GMP requirements.
• Ensure full compliance with all corporate and regional quality standards and procedures.

Your experience and qualifications

• Completed education in Pharmacy, Chemistry, or a similar Natural Science and/or technical training.
• Preferably at least 2 years of experience in the pharmaceutical industry.
• High level of written and spoken English.
• Proficiency in MS Office, SAP, and Veeva.
• Good interpersonal and communication skills, as well as strong organizational skills.

How We’ll Take Care of You

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
• Competitive remuneration bound with performance
• Additional healthcare
• Transportation allowance and flexible benefits
• Flexible working hours and the option to work from home as per company policy
• Opportunity development

Make a difference with Teva Pharmaceuticals

If this sounds like the right opportunity for you, send us your CV in English.

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:  Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.