Sr Analyst Field Technology Operations - Parsippany, NJ
Parsippany, United States, New Jersey, 07054
We Are Teva
Our Team, Your Impact
The Senior Analyst of Field Technology Operations is responsible for maintaining the US Veeva CRM environment for all field-based customers, managing/optimizing SFA workflows, testing & demonstrating systems, providing some local field support, and designing & managing training materials. This role assists with the CRM platform and business side ownership of interaction points between Sales Operations and workflows for Marketing, Field Sales, and Medical across the US Innovative Medicines ecosystem. This role may also be assigned coordination & project management duties related to Sales Operations support in partnership with Sales Training, IT, Field Sales Leadership and MCM teams.
How You’ll Spend Your Day
All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.
- Provide administration support for US Veeva CRM (or other CRM) environments. This includes providing support for CRM environments including testing, training, project management with stakeholder partners, and providing occasional tier 2 technical helpdesk support.
- Partner with business and IT stakeholders to define Veeva CRM business requirements, design & improve workflows with Field Sales User centricity
- Partner with Sales Training as a CRM & technology subject matter expert to develop & maintain manuals, quick reference guides, and e-learnings for field based users to ensure consistent new hire, refresher, and advanced training skills. Strong live presentation & written communication skills needed.
- Assist Multichannel Marketing team in managing & supporting Veeva Vault Digital Media and Approved Email templates
Your Skills and Experience
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
Education/Certification/Experience:
- Bachelor’s degree in business-related area, technology or equivalent required
- Minimum 2 years Veeva CRM experience or other Pharmaceutical Industry specific sales CRM preferred
- Pharmaceutical sales operations experience required
- Experience presenting and communicating sales operations technology & workflows
- Experience generating training material preferred
Skills/Knowledge/Abilities:
Knowledge of Veeva Vault and other Veeva capabilities experience preferred, not required
Expertise in Microsoft Office - Project, Word, Excel, PowerPoint
Demonstrated skills in communicating (oral and written) effectively with diverse individuals/groups in order to facilitate trust and understanding in business and vendor relationships
Ability to read, analyze and interpret business requirements and turn into functional capabilities
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Excellent team player and works effectively in a multi task environment
Demonstrated knowledge of the Pharmaceutical Industry, cGMP, PDMA and Governmental regulations
TRAVEL REQUIREMENTS
Approximately 5% domestic travel.
Salary Range
The annual starting salary for this position is between $104,000 – $130,000 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.
How We’ll Take Care of You
We offer a competitive benefits package, including:
- Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
- Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
- Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
- Life and Disability Protection: Company paid Life and Disability insurance.
- Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.
The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.
Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to AskHR@tevapharm.com with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.
Important notice to Employment Agencies - Please Read Carefully
Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
