Senior Manager Marketing Customer Solutions

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The position is responsible for customer solutions across the movement disorders portfolio, partnering with Patient Services and Market Access functions, and supporting broader consumer/patient experiences initiatives.  Utilizing a deep understanding the tardive dyskinesia (TD) and Huntington’s Disease (HD) patient journey, the role has a particular focus on identifying and leveraging technology solutions to support healthcare providers (HCPs), patients, and caregivers.  This position also operates as the key marketing partner with the Patient Services and Market Access teams and has responsibility for ensuring marketing principles and strategies are embedded into how those functions engage with their customers.   The role will also play a key role in building, deploying, and deriving insights from a broad set of customer-focused tactics for Teva’s most impact therapies.

How you’ll spend your day

• Identify, develop and apply analytics-driven, engaging, customer-centric digital health solutions to complex business problems, with a particular focus on creating world-class, differentiated customer and patient journeys
• Build business plans for piloting and implementing innovative customer-focused solutions, including securing planning and resource needs are accounted for in Annual Operating Plan (AOP) as well as Long Range Plan (LRP).
• Identify new digital health solution offerings through agency pitch, new vendors, and conferences. Align with key stakeholders on viability and implementation of these solutions. 
• Ensure proper performance tracking, KPIs, data analyses and other agreed data metrics are implemented and shared with key stakeholders for all aspects of the implementation of digital health solutions
• Define and lead optimal operations model for all digital activities, leveraging global or Pan-market investments / resources / platforms where available. 
• Integrate marketing principles, strategies, and priorities into Patient Services operations and data practices
• Partner with the Market Access team to drive towards customer-optimized digital processes and tools
• Leverage data from Patient Services and Market Access operations to develop insights to inform brand strategy  
• Engage in detailed project planning and develop key SOPs for process clarity across teams.
• Lead teams to develop analytical measures utilized to measure program outcomes, including suggesting and implementing new ways to demonstrate and implement ROI analysis. 

Your experience and qualifications

Education/Certification/Experience:

• Bachelor’s degree (required); master’s degree preferred
• A minimum of five (5) years of relevant digital experience (such as digital leader in FMCG, pharma/healthcare or related sector; senior leader in digital or management consultancy; digital product manager in a technology company) required
• Previous experience in working with Patient Services and Market Access teams to develop cohesive and impactful plans preferred

 

Skills/Knowledge/Abilities:

• Familiarity with the latest trends in leveraging digital solutions in Commercial environment
• Strong ability to lead / influence without direct authority
• Track record in implementation of digital transformation and change management projects
• Managing complex, cross-company processes with strong collaboration and networking capabilities
• Excellent interpersonal skills, decisive and resilient 
• Outstanding verbal and written communication skills
• Changeable and flexible. Thrive while working in a fast-paced, dynamic environment 
• Able to handle pressure/deadlines

 

Travel Requirements: 
Approximately 35-40% domestic travel throughout the US.

Enjoy a more rewarding choice

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. 
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. 
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, 13 paid Holidays and 3 paid floating holidays. 
• Life and Disability Protection: Company paid Life and Disability insurance. 
• Additional benefits include, but not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

 

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Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.