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Returns & Rebate Support Specialist

Date:  Mar 19, 2023

Parsippany, New Jersey, United States, 00000

Company:  Teva Pharmaceuticals
Job Id:  44477

Who are we?

Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas.  We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

Job Description

The Returns & Rebate Support Specialist ensures all returns are processed according to Teva's and/or customers' policies. The role is customer facing and requires timely and clear communications with external customers and internal teams. 



  • Timely issuance of Return Authorizations (RAs)
  • Proactive mitigation of unnecessary returns
  • Communication with management regarding return requests outside of Teva's policies
  • Communication with customers regarding RA instructions as well as return denials
  • Conduct expired and recalled cycle maintenance. Partner with Information Technology (IT) to improve returns processing and update Automated Returns System (ARS) logic as appropriate
  • Gather and analyze data to analyze returns trends
  • Partner with internal Teva teams to validate claims for Failure to Supply (FTS) products.  Take action to improve FTS valuations and forecasting.  Partner with IT to automate returns validations
  • Calculate and validate fees for recalled products.  Ensure payments in accordance with Teva's and/or customers' policies
  • Maintain logs of current returns and recalls policies and procedures
  • Partner with Accounts Receivable (AR) team to resolve variances between customer claims and Teva's calculations. Active participation in debit memo meetings to explain and resolve large outstanding debits.
  • Provide documentation and support for internal and external audits with regard to returns
  • Support consumer drug takeback programs
  • Actively participate in endeavors to comply with Drug Supply Chain Security Act (DSCSA)


  • Bachelor's Degree in Business or Finance preferred
  • Detail oriented, organized and deadline sensitive
  • Strong analytical and communication skills
  • Ability to collaborate with internal departments
  • Strongly skilled in Microsoft Excel
  • SAP and BI experience
  • Able to run BI reports, interpret and present to management
  • Understanding of the pharmaceutical industry


Reports To

Senior Manager or Director

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.