Manager Patient Services & Support

Date: Aug 25, 2025

Location:

Parsippany, United States, New Jersey, 07054

Company: Teva Pharmaceuticals

Job Id: 63600

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The Manager, Patient Services & Support will assist the Patient Access team on the daily responsibilities required to develop and lead Teva’s Field Reimbursement Program. This role will impact proper team structure, coordinate new hire onboarding and training, facilitate collaboration between internal stake holders, including: the FRM program, sales teams, hub support programs, and sales teams. Key Responsibilities encompass - analyzing KPIs and SLA (service level agreement) metrics and trends, collaborating and communicating with cross functional partners on program updates and creative initiatives, meeting with venders to drive continuous improvement with FRM program, oversee the creative process for FRM materials including driving promotional assets through both Teva and Vender(when appropriate) medical / legal review processes, and engaging with the finance team on program invoice management.

How you’ll spend your day

Tracks field activities using the CRM system and system reports to ensure timely reporting to stakeholders and feedback to venders
Documents processes for all aspects of the FRM program and seek and identify opportunities for continuous improvement of the patient access programs
Hosts meetings, calls, and periodic business reviews with internal and external contributors and stakeholders to review performance data.
Collaborates with Teva’s CT&D (Commercial Training & Development) team to coordinate new hire activities and ongoing team educational needs
Consolidates and structures data from various sources to create comprehensive reports and dashboards.
Identify and implement process improvements based on data-driven insights to enhance operational efficiency.
Builds presentations to accurately reflect business performance stories and presents findings to peers and senior leadership.
Tracks financial health of program and ensure timely submissions of vender invoices

Your experience and qualifications

Bachelor’s degree required
A minimum of five years in the pharmaceutical industry (e.g. operations management, analytics, or a related role) required
Experience in Field Reimbursement preferred
Proficiency in presenting operational performance metrics to senior leadership combining outputs from visual analytics platforms and Microsoft PowerPoint required
Intermediate level experience with Excel (formulas, pivot tables and V look-ups) is required

Skills/Knowledge/Abilities:

Technical skill in using Excel and Tableau or Power BI to analyze trends and create presentations from this data
Firm process knowledge of Patient Journey especially the patient access barriers and burdens caused by the prior authorization process is required
Firm understanding of healthcare reimbursement criteria of the pharmacy and medical benefit where applicable for Commercial, Medicare, Medicaid insurance
Ability to analyze data from different sources and develop a business case based on assumptions
Ability to establish trusting working relationships with internal and external partners
Excellent communication and presentation skills
Demonstrates continuous improvement mindset
Ability to work independently as well as in teams and be very flexible to prioritize, then reprioritize due to competing needs

Travel Requirements:

Approximately 30% travel throughout the US, which may include weekend and overnight trips

Compensation Data

The annual starting salary for this position is between $100,500 – 131,000 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Enjoy a more rewarding choice

We offer a competitive benefits package, including:
Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
Life and Disability Protection: Company paid Life and Disability insurance.
Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.  

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.   

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to disabilityassistance@tevapharm.com with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.  

Important notice to Employment Agencies - Please Read Carefully  

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.  