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Manager Field Technology Operations

Date: Dec 11, 2018

Location: Parsippany, New Jersey, US, 07054

Company: Teva Pharmaceutical Industries Ltd.

Company Info

Teva is a global pharmaceutical leader and the world’s largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide.  Our employees are at the core of our success, with colleagues in over 80 countries delivering the world’s largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we’ve built a promising pipeline centered around our core therapeutic areas.  We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation.  This is how we improve health and enable people to live better, healthier lives.  Join us on our journey of growth!

Job Description

The Manager, Field Technology Operations is responsible for supporting the North America (NA) Veeva sales force automation environments for all field based customers in the areas of business requirement definition, technical system configuration, data integration with internal systems and warehouses, data quality management, call planning, alignments targeting, software version releases, cxvcxv digital asset management, documentation, user manuals/guides, communications, training and tier 2 help desk support. This role partners directly with sales and marketing, IT and Vendor partners on defining the configuration and data strategy for Veeva CRM environments. The role is also responsible for support of all iPad/Laptop field technology related systems, tools and applications in partnership with the Sales Operations, Sales Training, IT and iMCM teams. 

  • Partner with business and IT partners to define Veeva CRM business requirements and technical system configuration.
  • Provide technical configuration and administration support for NA Veeva CRM environments.
  • Administer the NA Veeva CRM environments to manage user Profiles, Call Plans, Account Targets, Campaigns, Digital Assets, Surveys and overall system maintenance.
  • Manage backend Veeva CRM processes including data management/data loads, alignments, account assignment, archiving and profile status updates.
  • Manage the Veeva CRM Account Maintenance portal that provides integration with customer master and commercial data warehouses for maintenance of Veeva accounts, addresses and status requests.
  • Provide technical support for Veeva CRM environments including, Test, Training and Production databases, environment updates/patches and version releases.
  • Provide Veeva CRM tier 2 help desk support.
  • Responsible for Veeva CRM reference materials including user manuals, quick reference guides, FAQs and communications.
  • Responsible for Veeva CRM and technology based training across all field based users in classroom and e-learning settings to ensure consistent new hire, refresher and advanced training skills.
  • Responsible for support of all iPad/Laptop field technology related systems, tools and applications in partnership with the Sales Operations, Sales Training, IT and iMCM teams. 
  • Participation in industry seminars and technology trainings to ensure an efficient and impactful CRM solution.

 

Qualifications

  • Bachelor of Science degree in Business or Information Systems, MBA preferred
  • Minimum 8 years pharmaceutical experience
  • Minimum 4 years Veeva CRM experience
  • Professional Veeva Administration Certification
  • Expertise in Microsoft Office - Project, Word, Excel, PowerPoint and Visio
  • Technical HTML, SQL and Javascript programming skills
  • Demonstrated skills in communicating (oral and written) effectively with diverse individuals/groups in order to facilitate trust and understanding in business and vendor relationships
  • Ability to read, analyze and interpret business requirements and turn into functional capabilities
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists 
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Demonstrated knowledge of the Pharmaceutical Industry, cGMP, PDMA and Governmental regulations
  • Travel expectations:  25% for first year, 10% thereafter

Function

Information Technology

Sub Function

Application Development

Reports To

Sr Dir Sales Operations / Assoc Dir Field Technology Operations

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.


Nearest Major Market: New York City
Nearest Secondary Market: Newark