Associate Director of Operations Management

Who we are

The opportunity

The Associate Director of Operations Management for HUB Operations drives the vision, strategy, and execution of key Patient Services initiatives. This role serves as the HUB’s primary project lead for strategic initiatives, new product launches, finances, and cross functional operational improvements.  This role provides structure, planning, and execution support across Patient Services, ensuring that projects move from concept to delivery with clear timelines and strong coordination. The position partners with HUB operations, brand teams, market access, IT, finance and vendors to maintain consistency, readiness, and quality across programs. It also identifies opportunities for continuous improvement to optimize performance and improve the patient’s experience.

The role provides strategic direction to operations managers, champions innovative solutions, and strengthens collaboration across internal teams and external partners. Success in this position requires a proactive approach, strong follow-through, and the ability to drive progress in complex situations. Project Management expertise and HUB experience is critical in this role to implementing programs and processes that enhance the patient experience, improve operational execution, deliver measurable results and support successful product launches.  

How you’ll spend your day

• Lead end-to-end planning, coordination, and delivery of Hub projects, including operational enhancements, new capabilities, workflow changes, and brand-driven initiatives.
• Develop project timelines, charters, requirements, and risk logs, ensuring all stakeholders understand roles, dependencies, and deadlines.
• Manage cross-functional project meetings, drive accountability, and escalate barriers early to maintain project momentum.
• Identify, design, and implement continuous improvement efforts that strengthen operational efficiency and support the patient experience.
• Oversee UAT planning, execution, and documentation for any Hub system or process change.
• Serve as the project lead for Patient Services HUB support of new product and indication launches.
• Lead launch readiness activities to ensure operational alignment across vendors, training, SOP updates, capacity planning, reporting, and case workflow logic.
• Prepare and deliver structured project updates, status reports, and risk summaries to leadership and cross-functional partners. 
• Conduct post-launch and post project evaluations to identify lessons learned and future improvement opportunities.
• Responsible for managing key aspects of the Patient Services budget by compiling annual and quarterly budgets, partnering closely with Finance, and overseeing the strategic allocation and management of funds.
• Support leadership in preparing updates for QBRs and senior leadership reviews.
• Establish repeatable project templates and workflows to improve speed, clarity, and consistency.
• Provide project management structure and guidance to internal Hub team members who support operational tasks

This role is based in the Parsippany, NJ office, hybrid 3 days a week onsite.  Remote may be considered for the ideal candidate with a preferred location in eastern or central time zone. 

Your experience and qualifications

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered. 

Education/Certification/Experience:

• Bachelor’s degree required; advanced degree preferred.
• Deep understanding of HUB operations, case management platforms, patient access workflows, and affordability support models is required.
• A minimum of 8 years of progressive experience in strategic project management with a proven record of leading complex, high-impact initiatives within biotech, pharmaceutical, or healthcare organizations is required. 
• Proven track record of supporting new product launches in patient services or access-focused environments. 
• Demonstrated success in managing external vendors and ensuring adherence to timelines, deliverables, and quality standards. 
• Financial acumen with experience managing budgets and strategic oversight of funding 

Skills/Knowledge/Abilities:

• Strong leadership, problem-solving, and cross-functional collaboration skills. 
• Ability to manage complex projects and vendor relationships with a high level of accountability. 
• Excellent communication, presentation, and negotiation skills with the ability to influence across senior levels. 
• Balance multiple priorities, adapt quickly to shifting needs, and drive execution in high-pressure, time-sensitive environments. 
• Demonstrated expertise in the Patient Services journey, including prescription intake, benefit verification, prior authorization, appeals, fulfillment, and adherence support.
• Knowledge of pharmacy benefit vs. medical benefit processes, payer dynamics, and relationships with PBMs, specialty pharmacies, and insurers (including Medicare and Medicaid). 
• Strong analytical skills to evaluate vendor reporting, monitor performance, and identify areas for improvement. 
• Ability to mentor, coach, and guide new Vendor Managers and staff to strengthen operational capabilities. 
• Exceptional organizational, analytical, and communication skills with the ability to influence senior stakeholders
• Proven ability to manage multiple priorities and drive change in dynamic, fast-paced environments 

Travel Requirements: Approximately 15% domestic travel throughout the US, which may include weekend and overnight trips.

Compensation Data

The annual starting salary for this position is between $161,000 – 202,000 annually.  Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

Enjoy a more rewarding choice

We offer a competitive benefits package, including: 

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. 
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. 
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays. 
• Life and Disability Protection: Company paid Life and Disability insurance. 
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.  

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. 

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to disabilityassistance@tevapharm.com with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.   

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Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.