Associate Director, Specialty Pharmacy Operations - Remote

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

This position will manage Specialty Pharmacies and is accountable for the patient and doctor experience in working with the pharmacy to have patients appropriately starting and staying on TEVA therapies.  The Associate Director of Specialty Pharmacy Operations will be responsible for establishing Operational metrics in the pharmacies and holding the Specialty Pharmacies accountable to high performance standards.  This position will coordinate/manage cross functional teams that include TEVA and pharmacy personnel, and leverage pharmacy data insights to create and execute operational plans to meet the needs of patients and doctors.  Each plan will be pharmacy specific, and this role will need to understand and know how to appropriately impact each operational metric in partnership with the pharmacies.  The Associate Director of Specialty Pharmacy Operations will also need to understand the details & dynamics of high performing pharmacies and leverage learnings to manage/partner with pharmacies who have lower operational performance.   This role is non-promotional and will not have access to PHI.  The Associate Director of Specialty Pharmacy Operations must be able to work with all parts of the TEVA organization including Sales/Marketing/Analytics to create and execute the TEVA strategy within the pharmacies.  This individual will have the ability to plan/facilitate pharmacy specific weekly operational calls and quarterly business reviews that go in depth on the pharmacies dynamics and performance.   

How you’ll spend your day

• Develop and implement SP strategies and operational efficiencies including Data Contracts and Enhanced Services
• Effectively manage SPs handling challenges and identify opportunities for improvement
• Monitor SP performance and ensure contractual obligations are met
• Lead Quarterly Business Reviews (QBRs) and prepare materials
• Collaborate with Reimbursement and Market Access teams to understand and assist with pulling through payer wins
• Ensure SPs data meet service level expectations for data quality: timeliness, completeness and accuracy
• Work with data aggregator and internal partners to validate data and ensure accuracy
• Guide analytical stakeholders to build/determine pharmacy performance in key metrics and understand what is impacting them
• Ensure compliance with company, regulatory, and legal policies
• Provide feedback and set expectations for pharmacies that are not performing well and build improvement plans when needed
• Communicate product performance, challenges, and trends with internal partners
• Maintain internal communication with relevant functional areas/personnel, and document account-level insights to establish institutional knowledge
• Provide support and educate on non-promotional processes and procedures including Financial Support and Shared Solutions (Copay, Free Drug, Open Enrollment)
• Coordinate as appropriate with Patient Support Service team with regards to education on Prior Authorization process at the HCP and local pharmacy level 
• Utilizes networks to inform current and future direction of specific pharmacies
• Creates and communicates clear vision and spots unidentified business opportunities within specialty pharmacies
• Utilizes data insights and analysis to identify key segments, business drivers, priorities and growth opportunities within specialty pharmacies.
• Meets objectives and deadlines, promotes efficiency and effectiveness, and incorporates improvement
• Inspires and supports culture that innovates thinking and risk taking.
• Takes initiative beyond own area, draws insights from variety of sources and understands market and competition.
   

Your experience and qualifications

Education / Certification / Experience: 

• Bachelor’s degree required / Certified Clinician or master’s degree a plus
• A minimum of 7 years experience supporting patients 
• Understanding of Pharmacy Operational Models / Experience working for or with a pharmacy to support patients 
• Experience leading cross functional teams
• Past experience presenting to high level leadership groups 
• Experience launching new products operationally a plus

 
Skills/Knowledge/Abilities:

• High content knowledge of pharmacy operations, public and private insurance plans, medical and pharmacy benefits. 
• Excellent communication and presentation skills.
• Proven leader with outstanding decision-making capability
• Ability to motivate at a high level and positively impact an urgent environment 
• Influence without authority
• Able to provide insights in forums related to the performance of pharmacies and “tell an accurate story”
• Identifies applications of functional knowledge and existing methodologies to complex problems
• Maintains awareness of best-in-class pharmacy services and execution tactics
• Understands how to maximize effectiveness of Pharmacy Enhanced Services
• Continually evaluates the trends and benchmarks of Key Specialty pharmacy partners and evaluates tactic changes that might be needed to optimize the patient experience
• Capable of negotiating difficult contract situations to an effective solution

Travel Requirements:
Approximately 35%-40% travel throughout the US
 

Compensation

The annual starting salary for this position is between $181,890 – $222,310 annually.  Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

Enjoy a more rewarding choice

We offer a competitive benefits package, including: 

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. 
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. 
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays. 
• Life and Disability Protection: Company paid Life and Disability insurance. 
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.  

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.    

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to disabilityassistance@tevapharm.com with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.   

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Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in