Associate Director, Operations Management

We Are Teva

Our Team, Your Impact

The Associate Director, Operations Management provides strategic and operational leadership for vendor-supported Patient Services programs. This role is accountable for overseeing complex hub operations, ensuring vendor performance and compliance, and driving cross-functional execution against business priorities. The Associate Director serves as a key partner across Patient Services, Market Access, Compliance, Pharmacovigilance, Finance, Field Teams, and external vendors to proactively identify risks, strengthen operational readiness, and advance process improvements that enhance the patient and provider experience. This position also helps shape operational strategy, supports program evolution and launch readiness, and provides leadership, guidance, and coaching across the broader team.

How You’ll Spend Your Day

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments. 

⦁    Provide strategic oversight of hub vendor operations supporting Patient Services programs, ensuring alignment with enterprise priorities and program objectives.
⦁    Establish and maintain performance expectations for vendors, including service levels, quality standards, compliance requirements, and KPI deliverables.
⦁    Lead oversight of staffing models, workflows, productivity, and service delivery to ensure scalable, efficient, and patient-centered operations.
⦁    Analyze vendor reporting, KPIs, and operational trends to inform decision-making, identify performance gaps, and recommend corrective actions.
⦁    Proactively identify operational risks, process gaps, and emerging issues, and lead mitigation plans in partnership with internal and external stakeholders.
⦁    Partner with vendors to enhance dashboards and reporting transparency.
⦁    Serve as a senior escalation point for complex operational issues affecting patients, providers, vendors, or internal stakeholders, ensuring timely resolution and appropriate governance.
⦁    Drive timely resolution of issues through collaboration with vendors and internal partners.
⦁    Lead cross-functional collaboration with Market Access, Compliance, Pharmacovigilance, Field Teams, Finance, and Operations to align strategy, execution, and issue resolution.
⦁    Translate vendor performance, key risks, and operational recommendations into clear, actionable updates for senior leadership.
⦁    Oversee PARC submissions and related governance processes to support operational decision-making, business continuity, and compliance.
⦁    Provide oversight of invoicing, budget tracking, and financial reconciliation activities to support sound fiscal management and vendor accountability.
⦁    Lead continuous improvement initiatives that enhance operational efficiency, service quality, reporting transparency, and stakeholder experience.
⦁    Support operational readiness for program launches, enhancements, and strategic initiatives by ensuring processes, vendors, and stakeholders are prepared for successful execution.

Also Good to Have

TRAVEL REQUIREMENTS

⦁    Approximately 30% domestic travel throughout the US, which may include weekend and overnight trips
PHYSICAL REQUIREMENTS: 

Occasional:
⦁    Sitting for extended periods of time at workstation or mobile equipment.

Visual Acuity:
⦁    Perform activities such as computer work, preparing and analyzing data, and extensive reading.

WORKING ENVIRONMENT

⦁    May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).

Salary Range

The annual starting salary for this position is between $164,960- $216,510 annually.  Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

How We’ll Take Care of You

We offer a competitive benefits package, including:

•Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.

•Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.

•Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, and  holiday.

• Life and Disability Protection: Company paid Life and Disability insurance.

• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Already Working @Teva?

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.  

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to AskHR@tevapharm.com with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address. 

Important notice to Employment Agencies - Please Read Carefully 

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.