Analyst Returns and Rebate Support
Parsippany, United States, New Jersey, 07054
Who we are
The opportunity
The Returns and Rebate Support Analyst will perform a critical role in analysis of expired returns and recall cycles. This will include ensuring that the returns and recalls have been issued in accordance with Teva’s policies and procedures. The Returns and Rebate Support Analyst will manage the relationship with large accounts and work through any discrepancies as they arise. The Analyst will report to Manager, Returns and Rebate Support.
How you’ll spend your day
ESSENTIAL RESPONSIBILITIES
• Calculate and validate fees for recalled products. Ensure payments are in accordance with Teva's and/or customers' policies.
• Ensure Return Authorization’s and Quality Complaints are processed timely and in accordance with Teva’s policies.
• Assist to perform maintenance and closing details for expired returns and recall cycles.
• Process Quality Assurance Services Weekly Compensation Report by processing credits for quality returns and issuing checks.
• Assist with Teva Returns Mailbox to streamline customer complaints/issues, requesting additional information regarding an overage/damage, populating Return Manual Authorization’s, and sending out FedEx labels.
• Communication with management regarding return requests outside of Teva's policies
• Communication with customers regarding RA instructions as well as return denials
• Maintain logs for monthly accrual submission.
• Provides support and documentation to internal and external auditors.
• Complies with all SOX requirements.
• Demonstrates professional standards with business contacts to maintain Teva’s reputation within the pharmaceutical community.
• Follows Teva Safety, Health and Environmental policies and procedures.
• Other projects/duties as required/assigned.
Your experience and qualifications
REQUIREMENTS
• Bachelor’s degree in Business or Finance preferred, HS Diploma or equivalent required.
• Minimum 3 years in the following:
o Experience with pharmaceutical returns.
o Experience with Flex/Model N, Enterprise BI, SAP and iSeries.
• Detailed oriented, organized and deadline sensitive.
• Microsoft Office skills, advanced Excel skills (VLOOKUP, IF, CONCATENATE, etc.)
Enjoy a more rewarding choice
We are strengthening and adding to our critical teams with great talent and capabilities: Teva, a global organization with a brand of evolving success. Be part of it!
We offer a competitive benefits package, including Medical, Dental, Vision, and Prescription coverage starting on the first day. We also offer Disability and Life Insurance, Paid Time Off, Paid Holidays, 6% match on the 401(k), Employee Stock Purchase Plan, and Tuition Assistance.
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment