Accounts Receivable Specialist

Who we are

The opportunity

The AR Specialist will be part of the AR Collections/Deductions Team and will be assigned to a specific customer portfolio. The AR Specialist will represent Teva in the customer relationship from Order to Cash, acting as the Subject Matter Expert on their assigned portfolio and the deduction lifecycle. In addition, the Specialist will be responsible for applying unique critical thinking skills to resolve complex customer scenarios. This role is expected to respond accurately and efficiently to Management requests related to the portfolio. The AR Specialist will work closely with Treasury to ensure all cash flow targets are within specified timelines. The ideal candidate should be proficient in analytics, and be proactive in identifying trends, anticipating issues and providing innovative solutions to solve problems. Effective internal and external cross-functional collaboration skills are critical to success in this role.

The AR Specialist will also be required to work both independently and collaboratively to maximize timely collection of all open/due invoices, expedite documentation (invoice copy, Proof of Delivery, etc.) as needed by customers, leveraging pending orders to obtain payment, reviewing and resolving all deduction residuals and prompt escalation of all issues on assigned customer portfolio(s). This includes timely review of Collection Lists, producing Aging Reports and new deduction lists, obtaining supporting documentation when not on file, identification of deduction reason, and distribution of debits to internal partner functions for review when applicable.

In addition, the AR Specialist is responsible for matching open deductions against open credit memos or unapplied cash and analyzing/reconciling any variances, ensuring timely and effective collection efforts are initiated when a customer deduction is deemed invalid and updating collection efforts in deduction management system in accordance with the department deduction review process.

Finally, the AR Specialist is expected to collaborate with the Cash App/Customer Master team to resolve unidentified payments and /or master data issues, as well as meeting all month and quarter-end deadlines, including cash forecast information by customer. This position has internal contacts with Sales staff and external contact with customer accounts payable department.

How you’ll spend your day

1. Provides timely review of Collection Lists, Aging Reports and Deduction Claim Reports to identify trends and specific items to be addressed with customer(s) related to past due invoices, and deduction claims. Thorough review of supporting documentation to identify deduction reasons and complex issues preventing payment. Possesses the ability to identify patterns to customer behaviors, anticipate potential issues, and analyze root cause and solutions. Takes necessary action(s) to ensure that both collection and deduction issues are resolved in a timely manner, escalating aged and problematic invoices and disputes to Team lead and AR Manager when necessary.

2. thoroughly reviews and reconciles deduction variances deemed invalid and initiates collection efforts. This role requires strong verbal and written communication skills when addressing issues with customers, both external and internal to Teva. Displays the ability to efficiently manage priorities to ensure timely follow-up and consistent/effective use of the claim management system in accordance with current deduction review procedures.

3. Performs account maintenance to identify any potential credit to debit correlations and submit for offset when applicable. Direct debit memos to appropriate internal partners to research validity and conduct periodic follow-ups for resolution status.

4. Demonstrates an adequate level of proficiency in the internal system resources provided, including, but not limited to SAP, BI, Claims Management, and Excel (Vlookup, Pivot Tables, ect.). Externally, has the skills to navigate customer portals to enhance the overall customer relationship.

5. Timely response to customer, internal partnering functions, and management inquiries, ensuring effective and thorough communication and escalation.

6. Engages in cross-training activities with new and existing teammates, ensuring adequate coverage of accounts and seamless transition when/if reallocation of resources becomes necessary.

7. Meets strict month-end and quarter-end deadlines.

8. Responsible for the timely completion of all online compliance modules.

9. Other projects and duties may be required as assigned.

10. Follows Teva Safety, Health, Compliance and Environmental, policies and Procedures.

Your experience and qualifications

Any equivalent combination of education, training, and/or experience that fulfills the requirements of the position will be considered.

POSITION REQUIREMENTS

• Bachelor’s degree or equivalent work experience in Finance, Business, or related discipline

• 1-3 years collection and deduction resolution experience, preferably in the Pharmaceutical or Consumer Products industry.

• Demonstrated experience with the Microsoft Office platform, specifically Excel (Pivot Tables, VLOOKUP, etc.), Word and Outlook throughout work history.

• SAP and BI experience

TRAVEL REQUIREMENTS

• Some travel may be required.

PHYSICAL REQUIREMENTS:

• Working from the office 2-days per week, per policy

Compensation Data

The annual starting salary for this position is between $59,000 – $74,000 annually.  Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Enjoy a more rewarding choice

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more. 

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.   

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to disabilityassistance@tevapharm.com with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.  

Important notice to Employment Agencies - Please Read Carefully  

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.