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QA Complaints and Deviations Section Manager (KFS OSD)

Date: Nov 19, 2022

Location: Kfar Saba, IL, 1111

Company: Teva Pharmaceuticals

Who are we?

Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas.  We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

Job Description

  • Responsible for managing Customer Complaints and Site Deviations in OSD Plant.
  • In charge of QA OSD Complaints and Deviations investigation team.
  • Training and qualification of new employees in job duties according to Standard Operating Procedures (SOP), current Good Manufacturing Practices, (cGMP) and Company training procedures.
  • Creating and tracking customer complaint records, review and approve complaints, issuing closing letters, monitoring complaint trends and teams performance metrics.
  • Requires conducting/review, approval, and on time closure of the complaints.
  • Ensure performs and approve comprehensive investigations of manufacturing and laboratory Out of Specification / Out of Alert Limit / Atypical results related deviations, root cause analysis and quality impact assessments.  Evaluates impact and recommends final disposition of product/batches involved. 
  • Requires review, approval, and on time closure of the investigation.
  • Provides concurrence and ensures implements appropriate Corrective and Preventative Actions (CAPA) to prevent similar occurrences, performs CAPA Effectiveness Checks.
  • Requires review, approval, and on time closure of the CAPA.
  • Prepare annual quality reports for complaints, deviations, product/ raw and packaging materials rejection while identify trends and continuous improvement recommendations.
  • Work with IT related system-based applications like SAP and TrackWise®, as they relate to job function.
  • Communication with regional/global quality groups for implementation of best practice initiatives, market action decisions, and/or input on new and revised corporation standards/policies.
  • Interacts effectively with employees, manager and cross-functional peers.  
  • May represent QA team while on cross-functional project teams.
  • Work in compliance with quality’s KPIs and goals in accordance with the organization's requirements.
  • Perform additional duties as assigned.


  • Higher degree in Life Science/ Chemistry or any other relevant degree.
  • 5+ years’ experience in the Pharmaceutical Industry in Quality Assurance/ Compliance 
  • 2+ years’ experience in a leadership role 
  • Great communication skills and resilience
  • Communicates effectively at all levels in the organization.
  • Highly self-motivated, self-directed, and attentive to detail.
  • Proficient using computerized systems, including Microsoft Office applications.
  • High English level.



Sub Function

Manufacturing Quality Assurance

Reports To

Dir Quality Assurance, Quality Mgmt.

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Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.