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Junior Veeva and Sales Force Marketing Cloud Administrator

Date: Jul 8, 2019

Location: Haarlem, NL, 2031 GA

Company: Teva Pharmaceuticals

Company Info
Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas.  We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
Job Description

This is an opportunity to join an exciting and dynamic company, who are at the forefront of pharmaceutical sciences, and a market leader in their field. In this role you will be jointly responsible, together with a team of specialists, for day-to-day administration, end user support, system configuration, workflow management, disaster recovery, and general system availability as well as user adoption of Veeva CRM and Sales Force Marketing Cloud. You will work closely with the Salesforces and Marketing teams, to drive the implementation, management, and ongoing administration of the Veeva CRM system in combination with the Sales Force Marketing Cloud.

In the cluster countries (Netherlands, Belgium, Luxembourg, Sweden, Denmark, Norway & Finland) you will collaborate with management and salesforce to track, manage and report on usage, to provide first line managers, with insights on opportunities for improvements, to drive Sales Force Effectiveness. Developing and maintaining reports and dashboards, using MyInsights and Excel, will also be part of your responsibility. In this exciting role, you will be working to help enhance insights in order to develop a 360° view of our customer.


Key responsibilities:

  • Support the setup and launch of the Sales Force Marketing Cloud in combination with management, and ongoing administration of the VEEVA CRM system across the cluster markets (Netherlands, Belgium, Luxembourg, Sweden, Denmark, Norway & Finland)
  • Administrate and manage CRM and Sales Force Marketing Cloud data (fi: Account management, Territory management, Product management, Report creation, Promotion & Sample management inventory, Approved Email, etc.)
  • Support activities to improve adoption and usage level of CRM/SFMC
  • Track, manage and report on usage to provide first line managers with insights on opportunities for improvement to drive Sales Force Effectiveness improvements
  • Deliver training to various business functions as needed to ensure optimal usage
  • Fluency in English and Dutch is required
  • Experience with Veeva and Sales Force Marketing Cloud in an administrative role, is an advantage
  • Previous experience in sales or marketing roles will be an added advantage
  • An administrative role in CRM, preferably Veeva CRM, is required
  • Graduate degree minimum bachelor
  • Ability to work with cross-functional teams
  • Attention to detail
  • Collaborative & Communicative; Very good communication skills
  • Problem solving ability
  • Customer Oriented
  • Be a Team Player
  • Be able to understand business users and their requirements and translate this in usable Veeva and Sales Force Marketing Cloud functionalities
Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.