Customer Service Representative - Supply Chain

Date:  Apr 9, 2024
Location: 

Haarlem, Netherlands, 2031

Company:  Teva Pharmaceuticals
Job Id:  53332

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

As the primary point of contact for customer and logistics inquiries, your proactive and detail-oriented approach will drive excellence in customer service. Here's a glimpse of how you'll spend your day:

How you’ll spend your day

  • Lead Customer Service Activities:
    Take the reins on customer service activities, building on the foundation laid by your predecessor.
  • Key Account Management:
    Collaborate with internal functions, including Quality, Regulatory, Systems and to manage key accounts for Teva's commercial operations.
  • Strategic Oversight:
    Direct ordering, forecasting, and supply activities using cutting-edge tools such as SAP APO, Control Tower, and analytical dashboards.
  • Continuous Improvement:
    Drive innovation by initiating and implementing Continuous Improvement initiatives and projects across customer service, ordering, forecasting, distribution/transport optimization, and supply activities.
     

Your experience and qualifications

  • Bachelor's degree in Supply Chain/Logistics and/or APICS CPIM preferred.
  • Experience in a similar position, preferably in a complex Pharma manufacturing environment.
  • Proven ability to handle tight deadlines, work independently, and perform effectively under pressure.
  • Strong communication skills (verbal and written) in English.
  • Proficiency in SAP APO, and advanced Microsoft Excel skills.
  • Solid and flexible team player with excellent organizational skills.
  • Ability to thrive in a fast-paced working environment, make informed decisions, and adapt to changes in priorities.
     

Contact person

Ivo Huijskens - Senior Recruiter - Benelux and Nordics 

Reports To

Associate Director Supply Chain

Pre employment screening

Teva will carry out appropriate verification and legally permitted vetting prior to the confirmation of any offer of employment. More information on this verification and vetting will be provided if you reach this stage of the application process

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.