Customer Service Representative

Date: Jan 7, 2026

Location:

Haarlem, Netherlands, 2031 GA

Company: Teva Pharmaceuticals

Job Id: 65251

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The customer service representative is a critical role in the Site Supply Chain responsible for providing the best possible service and ensuring that life-saving medicines are supplied on time and in full to Teva affilicates across the world. You are the first point of contact on the site for all customer and logistics related questions.

How you’ll spend your day

Coordinate account management for key Teva commercial operations; liaise with internal functions (including Quality, Regulatory, Systems and TSA) to represent the manufacturing site towards the customer
Coordinate all ordering, forecasting and supply activities to markets/ Teva affiliates
Report, analyze and improve Service KPI’s
In case of customer complaints or quality issues: Coordinate complaint handling, and manage the deviation or CAPA process in Veeva
Work with the warehouse to coordinate shipments and with QA/QC personnel to ensure timely testing, release and supply of finished goods to the customer
Act as Key user for Customer Service IT systems
Act as Subject Matter Expert in audits for customer service related questions.
Initiate and implement Continuous Improvement initiatives and projects in the area of customer service and in the area of the ordering, forecasting, distribution/transport optimization and supply activities

Your experience and qualifications

Experience: 3+ years in a similar role, ideally in a (complex) manufacturing environment
Education/Certification: BSc in Supply Chain or Logistics; APICS CPIM preferred
Work Style: Hands-on; copes well with tight deadlines; enjoys working under pressure
Communication: Strong communication and stakeholder management skills
Tools: Excellent knowledge of Microsoft Excel
Systems: SAP APO experience required
Language: Fluency in Dutch is an advantage
Teamwork: Solid, flexible team player

Reports To

Associate Dir Supply Chain

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.