Customer Service Specialist

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

As a Customer Service Specialist, you will be part of securing supply of finished goods to the Finnish market. We hope you can start in May and enjoy working with us until September.

How you’ll spend your day

•    Support daily contacts with our local distributor
•    Run and monitor daily interfaces
•    Ensure accurate and timely out of stock reporting
•    Special quality assurance related tasks
•    Maintain KPI tracking/reporting/analysis to manage inventory value, customer service levels, excess stock levels, out of stocks
•    Database updates
In this role, you will cooperate closely with our supply chain team, but also with other functions, such as quality.

Your experience and qualifications

• You have an analytical mindset with a strong eye for detail and can create reports and data analysis efficiently. You feel comfortable with tight deadlines. It is important that, you are familiar with Excel and that you are comfortable working with large files.
• You are systematic, careful, and precise in your working methods. The ability and positive attitude to learn to use different systems is also essential.
• Fluency in Finnish and English will be an advantage.
• Moreover, you are a solid and flexible team player. You value your team and colleagues.

Enjoy a more rewarding choice

•    Full-day job from May to September
•    Experience from versatile role
•    Competitive salary
•    Flexible working conditions with hybrid working policy
•    A very diverse international team

Reports To

Associate Director Supply Chain and Customer service, Teva Finland

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Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.