Network Ctrl/Admin Professional

Date: Jan 29, 2026

Location:

Ciudad De Mexico, Mexico, 03810

Company: Teva Pharmaceuticals

Job Id: 66065

We Are Teva 

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

How We’ll Take Care of You 

At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community. 

When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.

How you’ll spend your day

We are seeking a qualified Network Professional to join our team at the Network Operations Center (NOC). As a Network Professional, you will be responsible for managing network operations, troubleshooting, and resolving complex issues, and ensuring maximum availability and resilience of network services. You will work in a fast-paced, challenging environment with a team of passionate professionals committed to providing optimal customer service and support. As a member of our team, you will be part of a 24/7 operations team that ensures our clients' networks are running smoothly.

Essential Duties and Responsibilities:

For the Network Ctrl/Admin Professional in Network Operation Center in a Large Enterprise, required IT oriented, hungry for knowledge and tech savvy candidate.

Network Operation in our company is playing a key role in Managing and Monitoring IT infrastructure and applications worldwide.

Manage the overall health and performance of the network infrastructure.

Investigate and resolve complex network issues.

Implement changes to the network infrastructure as per business requirements.

Monitor network health using various tools, software, and systems.

Collaborate with stakeholders to perform network-related tasks and upgrades.

Document network operations processes and procedures

Participate in on-call rotations to ensure maximum availability of network services.

Act as the first point of contact for Major incident issues via phone and email.

Troubleshoot reported relevant issues and escalate critical issues to higher tiers.

Record and track all support requests and resolutions in the ticketing system.

Maintain appropriate documentation, procedures, and operational methods.

Ensure timely communication of network status with clients and internal teams!

Knowledge in basic networking configurations

Managing Major Incident incidents across the IT and Business Unit

Following up on RCA.

Server monitoring, alert acknowledgement, and initial troubleshooting.

Proactive and reactive monitoring of technology systems including applications, databases, datacenters.

Network links monitoring and following up with providers for fault resolution.

Track and document network issues and compile incident reports.

Alerting the team and project owners of any alerts for customers.

Initial Windows server support as needed.

Knowledge on ticketing systems and ITIL process.

Coordinate with ISP/Customers for link issues.

Network devices monitoring and initial checks.

Your experience and qualifications

· Bachelor’s degree in information technology, Computer Science, or related field.

· Strong Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls).

· Experience with Major Incident Management and Problem Management is a must.

· 2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience.

· +5 Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent.

· String Analytical and problem-solving skills.

· Excelled communication skills, both verbal and written.

Reports To

Assoc Dir ITO, Network Operations Centre (NOC)

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.