Share this Job

Application Developer II - 1659

Date: May 2, 2019

Location: Chennai, IN, 600113

Company: Teva Pharmaceuticals

Company Info

Teva is a global pharmaceutical leader and the world’s largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide.  Our employees are at the core of our success, with colleagues in over 80 countries delivering the world’s largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we’ve built a promising pipeline centered around our core therapeutic areas.  We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation.  This is how we improve health and enable people to live better, healthier lives.  Join us on our journey of growth!

Job Description

The ITSM Platform Technical Specialist will take responsibility over ITSM Service Now platform;will be responsible for stability and performance, maintenance and upgrades, user management and enhancements that include design, build and customization.

Major duties and responsibilities
• General support, administration and maintenance of ServiceNow platform and associated applications.
• Design, develop, configure, and maintain custom and out of the box solutions for the ServiceNow platform
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
• Configuring and managing Discovery and Orchestration
• Work with business users to understand requirements, analyze needs, and develop solutions to meet requirements
• Load, manipulate and maintain data between Service-now and other systems
• Leverage agile methodologies to design, build, test, and implement solutions based on customers’ requirements
• Packages coding changes for releases and migrates code and configuration changes between applicable environments, e.g., development, test, and production
• Develop systems integrations and process automation
• Build and maintain integrations between ServiceNow and with other company systems
• Perform root cause analysis and remediation for integration, system, reporting, and data issues
• Work directly with end users to resolve support issues within ServiceNow.
• Create supporting system documentation
• Create ServiceNow reports and dashboards
• Track reuse and prioritize updates; develop other KPI’s related to KM
• Coordinate application and platform upgrades and validation
• Ensure that user feedback is incorporated into completed documents for future revisions


Education and Knowledge Requirements

  • 3+ years ServiceNow administration in an enterprise environment.
  • Certification as ServiceNow Application Developer and Administrator
  • Experience configuring ServiceNow Discovery
  • Must be technically savvy and able to design and build applications that meet business goals and objectives
  • Proven experience implementing and customizing a web architected, n-tiered enterprise applications.
  • Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
  • Experience with JavaScript, XML, HTML
  • Experience with Service Portal with Angular JS
  • Familiar with LDAP, MS Active Directory, ADFS, SSO
  • Integration (interfacing) of enterprise software systems
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Bachelor degree in Computer Science or related field is preferred​ 

Skills and Capabilities

  • Strong problem-solving and troubleshooting skills
  • Results orientation
  • Self-driven and someone who takes ownership
  • Must be self-motivated and able to adapt to new technologies and shifting priorities in a dynamic environment.


Information Technology

Sub Function

Application Development

Reports To

In process of validation

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.