Customer Service Specialist

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

Are you ready to take on a dynamic role in a fast-paced and rewarding environment? We are seeking a Customer Service Specialist to manage high-volume operation and deliver exceptional service to our clients.
 

Main responsibilities:

    Plan, implement, and coordinate invoicing processes for the allocated portfolio of customers.
    Handle and process a substantial volume of customer orders, ensuring accuracy and timely delivery.
    Act as a key liaison, maintaining strong cooperation to streamline outbound logistics activities.
    Monitor and manage inventory flows to align with client demand, proactively addressing any challenges that arise.
    Serve as the primary point of contact for client needs, fostering trust and long-term partnerships through expert guidance and effective issue resolution.
    Proactively identify and communicate potential supply and demand risks early, implementing solutions in collaboration with stakeholders.
    Drive the establishment and maintenance of long-term customer relationships by providing outstanding customer service and acting as a support and primary point of contact for customers in relation to other departments.
    Assist existing clients with their technical questions, ensure they receive all requested deliveries on time, and monitor the status of their requests.
 

Main requirements:

    A university degree, preferably in Logistics or a related field.  
    Proven experience in supply and order management, ideally within dynamic industries such as pharmaceuticals.  
    Strong communication skills, both written and verbal, in English.  
    Proficiency in MS Excel and other data analysis, reporting tools.  
    Fluency in English. 
    5+ years of logistics, supply chain or operations experience 
    Proactive and results-oriented, with a willingness to assist customers and provide prompt service.  
    Excellent problem-solving abilities and adaptability to changing priorities.  
    Attention to details, strong organizational skills, and a commitment to delivering exceptional results.  
 

Make a difference with Teva Pharmaceuticals

You will work within a complex and evolving framework, addressing chanllanges that require a combination of technical skills strategic thinking  and a proactive mindset.
The complexity of of activity offers opportunity  to make a tangible impact and growth professionaly in a supportinve and collaborative team.
 

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.