Senior Manager - HR Process Excellence

Who we are

The opportunity

To lead and embed a culture of operational excellence across our global HR shared services organization. This role will be pivotal in identifying improvement opportunities, optimizing HR Processes, and driving end to end efficiency, standardization, and transformation aligned with business objectives. 

How you’ll spend your day

• Process Optimization: Facilitate VSM/Kaizen events, streamline processes to eliminate waste, improve efficiency, and enhance overall performance. Drive Continuous Improvement projects at org level.
• Collaborate with Functional teams to drive automations/BOTs.
• Initiate, Drive NPS/PSQI Surveys and actions to improve the engagement scores/Customer experience.
• Performance Metrics: Define and monitor performance metrics. Develop metrics that are relevant and measurable on a global scale, considering variations in business needs, customer expectations, and regional priorities.
• Best Practices Sharing: Facilitate the sharing of best practices. Establish mechanisms for sharing successful Lean practices and lessons learned across diverse regions within the organization.
• Initiate & drive several Lean Six Sigma practices to encourage people participation in continuous improvement, build OpEx mindset in HRSS, thus improving the lean maturity of the HRSS teams.
• Develop and drive a global CI roadmap for HR Shared Services aligned with enterprise goals.
• Manage and execute complex, cross-regional CI projects using Lean, Six Sigma, and Agile methodologies.
• Identify gaps and inefficiencies across key HR processes (e.g., onboarding, payroll, employee data, case management), and implement scalable solutions.
• Promote CI mindset and practices across teams through coaching, training, and change enablement.
• Leverage KPIs, VOC, and analytics to diagnose root causes, measure impact, and continuously monitor improvements.
• Stakeholder Engagement: Partner with HR leaders, IT, Compliance, and regional teams to align priorities and ensure adoption of solutions.
• Governance & Reporting: Establish governance mechanisms to track project benefits, milestones, and risk mitigations.

Your experience and qualifications

• 10+ years of experience in HR Shared Services or Global Business Services field HR, with at least 5 years in CI or Operational Excellence roles.
• University education in Finance/Science/Engineering is required.
• Certified Lean Six Sigma Black Belt /Lean Expert and practical application knowledge.
• Preferred Project Management Professional (PMP) certification.
• Influencing and negotiation skills - Ability to get the work done with different level of stakeholders.
• Fluent verbal and written communication in English.
• Experience in a multinational firm or within GBS (Global Business Services) is preferred.
• Hands-on and proactive; strong organizational skills.
• Global mindset and ability to work across cultures and time zones.
• Passion for continuous improvement, innovation, and employee experience.
• Hands-on leadership style with a bias for action and outcomes.
• Excellent analytical, facilitation, and communication skill
• Demonstrated ability to drive stakeholder alignment, influence leadership, and manage change in a matrixed environment.

Reports To

Head of HR Process Excellence

Already Working @TEVA?

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