IT Help Desk Specialist II

Date: Feb 20, 2026

Location:

Bangalore, India, 560064

Company: Teva Pharmaceuticals

Job Id: 66490

We Are Teva

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

How you’ll spend your day

Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support.
Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics.
Handle service entitlement failures associated with requests for in-scope services.
Assign records to other support groups, as and when required.
Act as service desk's advocate when dealing with other support / resolver groups.
Initiate the service outage procedure, update VRU status messages with outage information, as required.
Process requests for password resets and manage the requests to satisfactory completion.
Accurately log all interactions via established business processes and tools.
Understand and contribute to the improvement of various performance metrics.
Update inventory for software licenses, hardware and reporting.

Your experience and qualifications

0-1 year experience as a technical service desk agent
Excellent logical reasoning, troubleshooting and problem determination skills
Strong communication (verbal and written) skills
Knowledge and experience with Remote takeover tools.
Work in office is required (No work from home option)

How We'll Take Care Of You

At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community.  When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way. 

Reports To

First line Manager

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.