Head of IT Application Management and Support

Date: Jul 15, 2025

Location:

Bangalore, India, 560064

Company: Teva Pharmaceuticals

Job Id: 62691

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

Accountable and responsible for the management and support of all global IT applications.
Responsible for ensuring end-to-end business continuity support for Teva’s global systems worldwide.
Ensures a strong customer focus and high-quality service delivery to all business units.
Primary responsibility includes managing operations and changes across all global and regional applications at Teva, supporting approximately 36,000 users.
To ensure all production systems and services are available to the global user base and operate within agreed and formalized service levels.
All other ERP and non-ERP environments required by the deployment and change activities are available to the appropriate user base and operate within agreed and formalised service levels.
Transition projects from delivery to support teams.
Manage the relationships with third party organizations and drive their performance so they meet Teva requirements. This will include managing supplier resources and contracts.
In addition, manage and provide Information Lifecycle Management Services.

How you’ll spend your day

The Head of Application Management and Support is a member of the IT Operations and Architecture leadership team.
Leads a team with approximately 10 direct reports and around 70 Teva employees reporting indirectly. Additionally, oversees about 350 external employees through outsourced contracts.
Holds budget accountability of approximately USD 20 million.
Establish and govern an enterprise technology vision consistent with integration, synergy and business strategic objectives.
Accountable for managing, planning, and executing the application management strategy.
Responsible for the full lifecycle management of approximately 250 global applications.
Accountable for IT applications and the underlying platforms including databases and SAP Basis services. GRC services are also part of the role.
Responsible for development and implementation of small and large enhancements for applications.
Partnership with IT Security, to assess infrastructure threats and vulnerabilities by implementing safeguard recommendations to harden and mitigate risks.
Evaluate new technologies and recommend improvements to existing computer systems and applications.
Ensure adherence and compliance with standardized methods, tools, procedures and policies established by the global and corporate teams.
Improve the cost-efficiency of IT operations without compromising on quality.

Your experience and qualifications

Over 20 years of experience in the pharmaceutical or related industries.
Proven global experience in leading large-scale IT organizations.
Demonstrated and sustained success in delivering complex IT services to a diverse client base.
Proven experience in project planning, methodology, budget and AOP.
Ability to lead large-scale organizations (approximately 500 employees), including senior leadership teams.
Understanding of pharmaceutical operations, business processes, and related solutions.
Experience managing global business applications teams.

Skills and Capabilities

Strategic thinking
Strong leadership capabilities
Project management expertise
Ability to thrive in a dynamic and evolving environment
Strong stakeholder management orientation
Effective planning and execution skills
Structured and organized approach

Travel Requirements

This position requires international travel as needed.

Languages

Excellent and fluent in English — reading, writing, and speaking.

Reports To

VP IT Operations

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.