Graduate Trainee

Date: Jan 27, 2026

Location:

Bangalore, India, 560064

Company: Teva Pharmaceuticals

Job Id: 65809

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

The opportunity

This section is where we attract the attention of potential candidates and sell the role. How has the role come about? What makes it appealing? What are the key responsibilities? How is the role better with Teva than with another company? Wherever possible, we should bring through the essence of our EVP pillars, i.e., we care, we’re in it together, and we make work fulfilling.

How you’ll spend your day

Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support.
Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics.
Handle service entitlement failures associated with requests for in-scope services.
Assign records to other support groups, as and when required.
Act as service desk's advocate when dealing with other support / resolver groups.
Initiate the service outage procedure, update VRU status messages with outage information, as required.
Process requests for password resets and manage the requests to satisfactory completion.
Accurately log all interactions via established business processes and tools.
Understand and contribute to the improvement of various performance metrics.
Update inventory for software licenses, hardware and reporting.

Your experience and qualifications

0-1 year experience as a technical service desk agent
Excellent logical reasoning, troubleshooting and problem determination skills
Strong communication (verbal and written) skills
Knowledge and experience with Remote takeover tools.
Work in office is required (No work from home option)

How We’ll Take Care of You 

At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community.  When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way. 

Competencies

5. Functional - Key functional requirements set by hiring manager

AC - Agility and resilience

AC - Analytical Thinking

AC - Communicating & Influencing

AC - Customer Focus

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.