Director IT AMS - SAP
Bangalore, India, 560064
We Are Teva
The opportunity
● Responsible for the strategic direction, governance, and overall performance of Teva's global SAP Application Maintenance & Support (AMS) function, including S/4HANA, ECC, BW/4HANA, SAC, and other core SAP solutions, ensuring sustainable, compliant, and value-driven operations across all regions.
● Govern enterprise-wide SAP changes and transformations, ensuring alignment with Teva's IT strategy, compliance standards, and business continuity objectives across financial, supply chain, manufacturing, and analytics operations.
● Lead the evaluation and integration of new partner tools, technologies, and automation frameworks into the SAP AMS landscape to enhance predictive capabilities, operational efficiency, and service resilience.
● Oversee technology lifecycle planning and strategic investment prioritization to address aging systems, mitigate operational risks, and ensure cost-effective platform evolution.
● Drive strategic collaboration with business and technology partners to ensure effective adoption of SAP improvements, process harmonization, and value realization from partner-driven enhancements.
● Oversee change, demand, and release management governance frameworks for SAP applications, ensuring controlled execution, regulatory adherence, and audit readiness.
● Monitor SAP AMS performance metrics, SLAs, and automation initiatives to ensure operational reliability, continuous optimization, and measurable business impact.
● Represent SAP AMS at enterprise forums, influencing strategic investment, roadmap prioritization, and long-term technology direction aligned with Teva's global objectives.
How you’ll spend your day
• Provide strategic leadership and global governance across SAP Application Maintenance & Support operations, including S/4HANA, ECC, BW/4HANA, SAC, and other SAP solutions, ensuring operational excellence and alignment with Teva's global IT strategy.
• Oversee enterprise-wide SAP service delivery across all modules and regions, ensuring system stability, performance optimization, and business continuity for Teva.
• Provide strategic AMS support for SAP S/4HANA transformation initiatives, cloud migration strategies, and RISE with SAP programs, ensuring operational readiness, system stability during transitions, and sustained post-implementation support.
• Ensure global governance frameworks for Problem, Change, Incident, and Demand Management specific to SAP applications, ensuring standardization, risk management, and audit readiness.
• Oversee SAP maintenance release management, including deployment of support packs, security patches, quarterly updates, and technical upgrades, ensuring controlled execution and minimal business disruption.
• Ensure adherence to global regulatory and compliance standards including SOX, GxP, GDPR, and internal audit requirements across all SAP systems, maintaining comprehensive documentation and audit trails.
• Provide executive oversight of partner management, operational governance, and service performance, including scope definition, statement of work negotiations, and resource planning with co-sourcing partners, ensuring SLA compliance, audit readiness, and effective service delivery.
• Champion a performance-driven culture by monitoring service KPIs, SLAs, system performance metrics, and user satisfaction scores, driving continuous improvement initiatives.
Your experience and qualifications
• Over 15 years of experience in pharmaceutical or related industries
• Proven global experience in leading large-scale IT organizations
• More than 8 years of experience in a managerial role
• Demonstrated and sustained success in delivering complex IT services to a diverse client base
• Proven experience in project planning, methodology, budget, and AOP
• Ability to lead large-scale organizations including senior leadership teams
• Understanding pharmaceutical operations, business processes, and related solutions
• Solid technical foundation in enterprise platform technologies to effectively evaluate technical proposals, guide architectural decisions, and provide informed leadership to technical teams and vendor partners
How We'll Take Care of You
At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community.
When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.
Reports To
Head Of AMS
Already Working @TEVA?
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