Associate Director IT Business Application

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

• Responsible for overseeing SAP operations encompassing Commercial (SD and GTS), Logistics (WM), and integration with satellite systems. 
• Oversee minor/major enhancements under the ERP unit, making sure standards, governance, on-time delivery, and quality requirements are met. 
• Multiple team members would report into this position.

How you’ll spend your day

1. SAP Operations Management:

• Ensure SAP services adhere to SLAs and regulatory requirements.
• Collaborate with IT stakeholders and business units for effective SAP utilization.

2. Project Management and Enhancements Oversight:

• Together with release/project managers, manage minor/major enhancements in ERP unit, ensuring alignment with scope, budget, and quality standards.
• Establish governance methods for project implementations and budgetary decisions.
• Work together with stakeholders to prioritize and manage the influx of change demands. 

3. Team Leadership:

• Lead and manage a globally dispersed SAP application support team. Provide functional guidance and leadership.
• Lead and manage release/project managers to implement minor/major enhancements in ERP unit.
• Formulate policies within the scope of responsibility and adapt to departmental goals.

4. Documentation and Compliance:

• Create documentation for system modifications in compliance with change control guidelines.
• Oversee production operation tasks such as upgrades, patches, and release management.

5. Process Improvement:

• Identify areas for automation and process enhancements to increase productivity.
• Support month-end, quarter-end, and year-end activities with elevated support.

6. Incident Management:

• Investigate and resolve complex, high-impact issues and incidents.
• Collaborate with IT suppliers and other support teams as needed.

7. Integration and Interdependencies:

• Ensure integration of interdependent projects and global support tracks.
• Manage internal and external resources to optimize team performance.

8. Team Management:

• Manage team members' hiring, development, performance planning, and terminations.
• Encourage change procedures and information sharing to enhance business assistance.

9. Effectively handle escalated situations

10. A member of the ERP Application Support Unit leadership group.

Your experience and qualifications

• Requires a bachelor's degree in engineering, business, computer information systems, or related field.
• Over 12 years of global application support management experience, with expertise in SAP Commercial (SD and GTS) and Logistics (WM) modules, project management, and business application design.
• Proficient in project management methodologies, handling multiple enhancement requests concurrently, and understanding ITIL standards for incident, problem, and change management.
• Demonstrated success managing a team of more than 15 people.
• Industry certifications such as PMP, ITIL, or SAP is advantageous.
• Experience collaborating with multinational business and IT groups, understanding satellite systems, and SAP module interactions.
• Excellent written and verbal communication skills, demonstrated team management experience.
• Proficient in application system design, development, and implementation, with knowledge of project lifecycle phases, data management, and corporate reporting requirements.
• Strong commitment to process improvement, adept at time management and prioritization.
• Skilled in analytical problem-solving, networking, and effective collaboration with internal and external teams.
• Capable of functioning well in team settings and under pressure situations.

Job Grade

14

Reports To

Senior Director IT Operations II

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Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.