Customer Service Analyst

Who we are

 

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

 

We are currently looking for a Customer Service Analyst located in Athens, Greece.

How you’ll spend your day

 

•    Generate orders in the ERP system according to customer specifications.
•    Update and modify orders based on current stock availability.
•    Communicate with customers regarding order management progress and resolve any issues that may arise.
•    Coordinate with third-party logistics providers to ensure timely delivery.
•    Have knowledge of the regulatory framework governing the sales of pharmaceutical products.
•    Monitor discounts and price lists within the ERP system.
•    Prepare and issue invoices to customers.
•    Oversee the maintenance of electronic invoicing processes.
•    Compile and maintain the daily sales report.
•    Comply with all company procedures, deadlines, and technical requirements.
•    Handle customer objections by finding effective solutions that satisfy all parties.
•    Analyze and promptly report to management any issues related to customer service.
•    Adhere to all company policies and complete all required documentation accurately and on time.
•    Enter all necessary documents into company systems, including financial systems, business ethics and compliance systems, and others.

Your experience and qualifications

 

•    Previous work experience of 2-3 years in Customer Service will be considered a plus.
•    PC competency in using Microsoft Excel
•    Excellent communication and interpersonal skills (internal and external, all levels)
•    Excellent English oral communication and writing skills
•    Excellent organizational, communicational and problem-solving skills
•    Team working spirit

Enjoy a more rewarding choice

 

•    Dynamic working environment 
•    Competitive remuneration package
•    Continuous learning & development opportunities

If this sounds like the right opportunity for you, send us your CV.

Make a difference with Teva Pharmaceuticals

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.