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Sr. Analyst of Field Technology Operations

Date: May 12, 2019

Location: Parsippany, US, 07054

Company: Teva Pharmaceuticals

Company Info

Teva is a global pharmaceutical leader and the world’s largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide.  Our employees are at the core of our success, with colleagues in over 80 countries delivering the world’s largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we’ve built a promising pipeline centered around our core therapeutic areas.  We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation.  This is how we improve health and enable people to live better, healthier lives.  Join us on our journey of growth!

Job Description

The Sr. Analyst of Field Technology Operations is responsible for maintaining the North American (NA) Veeva SFA environment for all field based customers in the areas of prioritization of business change requests, functional enhancement implementation, configuration and administration support, software version releases, digital asset management, documentation, user manuals/guides, communications and training. The role is also responsible for management of all iPad/Laptop field technology related systems, tools and applications in partnership with the Sales Operations, Sales Training, IT and iMCM teams. 


  • Partner with business and IT partners to define Veeva CRM business requirements and technical system configuration.
  • Responsible for Veeva CRM and technology based training across all field based users in classroom and e-learning settings to ensure consistent new hire, refresher and advanced training skills.
  • Responsible for support of all iPad/Laptop field technology related systems, tools and applications in partnership with the Sales Operations, Sales Training, IT and iMCM teams.
  • Manage Veeva Vault Digital Media and Approved Email template approvals
  • Provide administration support for NA Veeva CRM environments.
  • Provide support for Veeva CRM environments including, Test, Training and Production databases, environment updates and version releases.
  • Provide Veeva CRM tier 2 help desk support.
  • Responsible for Veeva CRM reference materials including user manuals, quick reference guides, FAQs and communications.
  • Participation in industry seminars and technology trainings to ensure an efficient and impactful CRM solution.


  • Bachelor of Science degree in Business or Information Systems
  • Minimum 5 years pharmaceutical experience
  • Minimum 2 years Veeva CRM experience
  • Minimum 1 year Veeva Vault experience
  • Expertise in Microsoft Office - Project, Word, Excel, PowerPoint and Visio
  • Demonstrated skills in communicating (oral and written) effectively with diverse individuals/groups in order to facilitate trust and understanding in business and vendor relationships
  • Ability to read, analyze and interpret business requirements and turn into functional capabilities
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists 
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Demonstrated knowledge of the Pharmaceutical Industry, cGMP, PDMA and Governmental regulations
  • Travel expectations:  25% for first year, 10% thereafter


Sales Support

Sub Function

Sales Support and Administration

Reports To

Sr. Director Sales Operations

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.

Nearest Major Market: New York City
Nearest Secondary Market: Newark